Politique de remboursement

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mattressmattersbelleville@gmail.com. Please note that returns will need to be sent to the following address: Returns Hub @ 205 n front street Belleville unit 02
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mattressmattersbelleville@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for mattress Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation Returns or Refunds

Orders canceled after 24 hours are subject to cancellation and 25% restocking fee in addition to any shipping charges incurred as may apply.

Terms of Furniture Sale Merchandise availability is estimated according to information on hand at the time order is written. Seller is not responsible for delays in stock replenishment, and no order may be canceled or be eligible for a refund on late merchandise arrival. The customer assumes all risk regarding determinations of furniture quality, size, use, transportation and fit. Customer assumes full responsibility for ensuring that furniture will fit the space, purpose, and use intended by the customer. Seller shall not be responsible in any way for any consequential damages incurred by customer regardless of the cause, whether a delay or mistake in delivery or the furniture itself, its quality, function or use without limitation. Buyer agrees that Seller’s liability shall never exceed the extent of a full refund of the Total.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mattressmattersbelleville@gmail.com.